Why is my Password not accepted by the system?
Password is the random number we sent
you. It is the same number you use for our automated self-service telephone
If you receive the message that the combination of numbers you have entered do
not match, please make sure you use the Password we
sent you when requesting access to Services Online. Please refer to information
about how to contact us
If you receive a message that we are unable to provide you access to the
website because we are unable to identify your records, please
contact us for assistance.
How do I get a Password?
Once you begin receiving regular annuity payments, we will send you a Password. You begin receiving regular annuity payments when
we complete the processing of your claim for benefits and authorize payments
representing the annuity rate you are due, under retirement law, based on your
salary, service, and the circumstances surrounding your retirement. At that
time, we also authorize payment of any retroactive benefits you are due.
Retroactive payments include the difference between your regular annuity and
any interim payments we authorized while we processed your claim.
If you are receiving regular payments and you have not received your Password, please
send us a message, including your claim
number, with "Password Request" in the subject line to request one. You MUST include
your claim number to receive a Personal Identification Number. Use the
following text in your message.
“I am receiving regular payments and I need a Password. My claim number is _____________.”
Please send us a message, including your
claim number, with "Password Request" in the subject line if you have lost or
forgotten your Password. You MUST include your claim number to receive a Password. Use the following text in your message.
“I am receiving regular payments and I need a replacement Password. I have lost or forgotten my Password. My claim number
Can the Password be changed?
You can change your Password by choosing the Password option in Services
Online's Menu after you access the website with your existing Password. We
recommend that you change your Password to something easy to remember and safeguard
it against unauthorized access and use.