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You entered less than nine characters for your claim number. When logging in, you must enter nine characters as your claim number. Please see the information below for instructions on how to log in.

How do I log in to Services Online?

When logging in to Services Online, you must enter nine characters for your claim number, with both a prefix and suffix. The following guidelines can be used in most cases. If you still cannot log in, please contact us for your nine digit claim number.

  • If you are a retired employee, the claim number begins with an “A” and ends with a zero - “0.”  Therefore, you will enter “A” and the seven numbers and the zero suffix - “0”.  For example: A11111110.

  • If you receive an apportionment of a retired employee’s annuity, the claim number begins with an “A” and ends with a “3.” Therefore, you will enter “A” and the seven numbers and the suffix “3”. For example: A11111113.

  • If you are a surviving spouse, the claim number begins with an “F” and ends with a “W.” Therefore, you will enter “F” and the seven numbers and the suffix, “W”. For example: F1111111W.

  • If you are a widower, and have been receiving benefits for many years, your claim number may end with a “X.” Therefore, you will enter “F” and the seven numbers and the suffix, “X”. For example: F1111111X.

  • If you are an insurable interest, the claim number begins with an “F” and ends with a “Y.” Therefore, you will enter “F” and the seven numbers and the suffix, “Y”. For example: F1111111Y.

  • If you are an ex-spouse of a deceased employee, the claim number begins with an “F” and ends with a “Z.” Therefore, you will enter “F” and the seven numbers and the suffix, “Z”. For example: F1111111Z.

    Your PIN is the random number issued to you by the Office of Personnel Management (OPM). For additional information, refer to the information about your Personal Identification Number (PIN) .

  • Personal Identification Number (PIN)

    Why is my Personal Identification Number (PIN) not accepted by the system?

    Your Personal Identification Number (PIN) is the random number we sent you. It is the same number you use for our automated self-service telephone system.

    If you receive the message that the combination of numbers you have entered do not match, please make sure you use the Personal Identification Number (PIN) we sent you when requesting access to Services Online. Please refer to information about how to contact us  for assistance.

    If you receive a message that we are unable to provide you access to the website because we are unable to identify your records, please contact us for assistance.

    How do I get a Personal Identification Number (PIN)? 

    Once you begin receiving regular annuity payments, we will send you a Personal Identification Number (PIN). You begin receiving regular annuity payments when we complete the processing of your claim for benefits and authorize payments representing the annuity rate you are due, under retirement law, based on your salary, service, and the circumstances surrounding your retirement. At that time, we also authorize payment of any retroactive benefits you are due. Retroactive payments include the difference between your regular annuity and any interim payments we authorized while we processed your claim.

    If you are receiving regular payments and you have not received your PIN, please send us a message, including your claim number, with "PIN Request" in the subject line to request one. You MUST include your claim number to receive a Personal Identification Number. Use the following text in your message.

    “I am receiving regular payments and I need a Personal Identification Number (PIN). My claim number is _____________.”

    Please send us a message, including your claim number, with "PIN Request" in the subject line if you have lost or forgotten your PIN. You MUST include your claim number to receive a Personal Identification Number. Use the following text in your message.

    “I am receiving regular payments and I need a replacement Personal Identification Number (PIN). I have lost or forgotten my PIN. My claim number is _____________.”

    Can the PIN be changed?

    You can change your PIN by choosing the PIN option in Services Online's Menu after you access the website with your existing PIN. We recommend that you change your PIN to something easy to remember and safeguard it against unauthorized access and use.

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